Job Opportunities

Cell Phone Repair Technicians

Bronx, NY

Posted: 06/02/2019 Job Number: 12265327
Currently seeking Mobile Phone Repair Technicians to servce customers by providing the best solution and experience for their technologiy repair needs. 

Minimum Requirements: 
  • 1-3 years of customer service/retail sales experience preferred
  • Proven ability to learn new, required skills to ensure the best possible customer experience
  • Must have the ability and drive to continuously meet monthly sales goals
  • Basic computer skills
  • Strong organizational and time management skills
  • Able to keep your composure when faced with multiple deadlines
  • Great attention to detail
  • Ability to work well with others in a small, close knit team
  • Reliable transportation
Tasks and Responsibilities
  • Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
  • Assist customers from initial check in process all the way through to the completion of their repair
  • Provide recommendations for problem resolution
  • Diagnose, troubleshoot and repair devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Provide additional recommendations for accessories
  • Ensure that all repairs meet or exceed competitions quality standards
  • Greet customers in a friendly, professional manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
  • Maintain the cleanliness and appearance of the store

Sheridan Shipley

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