Currently seeking a Customer Service Representative to provide excellent customer service to all external and internal customers for a current client of ours.
This candidate will be responsible for ensuring the customers receive best in class service through proactive calls, general correspondence with customers and collaboration with other departments. The successful candidate must be a self-starter and detailed oriented with strong customer service and problem-solving skills, able to support and lead multiple projects through implementation and possess a demonstrated track record of achieving results and customer service excellence. In addition, the candidate must be able to operate in a highly-complex environment, communicate with all levels of the organization, influence and gain commitment, and continuously develop the talent around them. This organization offers a unique work experience and a stable environment as an industry leader in the petrochemical space. This company has multiple business units and offers employees more avenues to broaden their skill set through working with different products, services and client groups.
RESPONSIBILITIES AND KEY ACCOUNTABILITIES:
Build strong customer relationships, loyalty and retention through exceptional sales/service and the presentation, awareness and understanding of our active product portfolio
Drive customer centricity and growth of existing account base through proactive customer service and customer satisfaction.
Utilize analytical skills to drive process improvements and customer focus
Place outbound calls to new and existing accounts identifying opportunities, decision maker(s) and related customer service needs
Passionately drive process excellence visibility and awareness across supply chain.
Balances cost and service in the best interest of both customer and company.
Prospect for increased volume and generating new leads and helping close new business at new and existing customers
Proactively review buying patterns of customers to understand demand spikes up or down and obtaining market intelligence that can be shared through the organization.
Analyzing customer erosion data to allow us to maintain or secure new orders.
Bachelor' s degree or equivalent, relevant, professional work experiences is required
5+ years in a business environment
Ability to work in a dynamic, flexible environment where priorities are continually changing.
Computer proficiency with the Microsoft Office suite of products (especially Excel/Word) and web-based applications
SAP Experience is mandatory.
Demonstrated ability to handle multiple PC applications
Ability to interact with the customer in a helpful and friendly manner and to understand customer needs
Ability to work well in a team environment
Ability to set priorities and manage time in a dynamic work environment
Good problem solving, analytical and math skills
Strong oral and written communication skills
Previous 6-Sigma / Lean training or knowledge
Customer Service experience in an e-Business or B2B environment
Demonstrated technical aptitude
Demonstrated process improvement mindset with the capability to drive enhancements throughout the function