Under minimal supervision, this position is responsible for providing customer and technical support for a broad range of installed systems including basic to complex systems.
Primary areas of responsibility would be at refineries.
Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and sometimes small projects.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, The installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.
Ensure strict compliance to safety procedures and permit procedures as required specific refinery location.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Advanced mechanical and electrical aptitude (e.G. Works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Minimum of 5 years of previous, relevant field service experience required.
Experience in one or more of the following industries preferred:
Fire Alarm & Life Safety
Texas Security Installation License, Transportation Workers Identification Credentials (TWIC), Basic Plus Other beneficial certifications would include: OSHA 10 or 30, HASC, ISTC, TCASC, Lenel, Softwarehouse, Milestone, Genetech, Cisco, Allertus, Pelco